Support

Welcome to the support page for Hospital Joy Studio (HJ Studio). We're here to help you with any issues or questions you may have regarding our games and services.

Frequently Asked Questions (FAQ)

1. How do I report a bug or issue in the game?

If you encounter any bugs or technical issues while playing our games, please contact our support team by following these steps:

• Open the game.
• Go to Settings > Support > contact us.
• Provide a detailed description of the issue and attach any screenshots if necessary.

2. How can I restore my game progress?

If you've lost your game progress, follow these steps to restore it:

• Ensure you're logged into the same social account (e.g., Facebook, Google) that you used to save your progress.
• Open the game, go to Settings > Restore Progress, and select the account you used.

If you still cannot recover your progress, please reach out to our support team at bonerakit@gmail.com.

3. I made an in-app purchase, but I didn't receive the item. What should I do?

First, please check your internet connection and restart the game. If the purchase still doesn't appear:

• For iOS users: Visit Apple Support.
• For Android users: Visit Google Play Support.

If the issue persists, contact us at bonerakit@gmail.com with your purchase receipt and game details.

4. How can I opt-out of marketing emails?

To opt-out of promotional emails, you can:

• Click the Unsubscribe link at the bottom of the email.
• Contact us directly at bonerakit@gmail.com with your request to opt-out.

5. How do I reset my password?

If you need to reset your password:

• Go to the login page in the game.
• Click Forgot Password and follow the instructions to reset it.
  You will receive a link to reset your password via email.

Contact Support

If your issue isn't listed above or you need further assistance, our support team is here to help! You can contact us directly via email or through the in-game support options.

Support Email: bonerakit@gmail.com
Operating Hours: Monday to Friday, 9 AM to 6 PM (UTC)

Thank you for playing our games and being part of the HJ Studio community!